Support - YouGiver

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Recipients

How do you safeguard my data?

Our service's procedures for processing personal data are fully compliant European GDPR regulations.
We neither collect nor store payment data, as all payments are processed by the Stripe payment system.

Where can I see other YouGiver users' profiles and links? Can we date and talk here?

Our features do not include an opportunity for users to talk to each other, as there are thousands of other services that do offer this. Our goal is to provide a means to communicate in a new way, through gifts, via all of the world's services.

Can I manage my gift wishlist myself?

We have no such feature at the moment, but we will add an individual wishlist option by the end of 2020.

What prices does your service charge?

We offer regular online prices without any mark-ups. We make money from vendor discounts, not from mark-ups.

When registering, I cannot add my city. What should I do?

Apply for your city to be added, and if we can do it, we will get your city on in 24 hours, and then notify you of it.

I often travel to various countries and cities. Where will the delivery be made?

There is a My Addresses section in your profile and we recommend adding a new address to that list and changing your address to the current one for the period of travel. Gift-givers will not be able to see that you have changed your address, but will only see the available gift catalog.

How can I view the available gift catalog?

Just follow your personal link.

Givers

Who can I send a gift to via YouGiver?

You can send a gift to anyone, even if you don't know their address or phone number.
To do this, you only need to send the recipient a link, obtain their consent to receive the gift, then simply select the gift and pay for it.

Can I give a gift to a Recipient who is not registered with YouGiver?

Yes, you will receive a link and can send it to the recipient in any application.

How do I give a gift, if I don't know all of the Recipient's details?

Click the "Give a gift" button in our application, get a link to the message confirming the gift and send it to the recipient, wait for confirmation, select the gift and pay for it.

What prices does your service charge?

We offer regular online prices without any mark-ups. We make money from vendor discounts, not from mark-ups.

In which countries and cities is your service available?

You can pay for a gift anywhere in the world. Gift delivery covers over 100 countries and 5,000 cities around the world.

How do you protect my payment data?

We do not collect client payment data, as all payments are processed by the Stripe payment system.

How do you deliver a gift, if I don't know the recipient's address?

The recipient themselves fills in their details when confirming the gift. These details are only shared with the supplier and are not available to gift-givers.

How can I track my gift's delivery?

You will receive a notification when the gift's delivery is completed.

We are always ready to help make your gifts unforgettable

If you have any questions or suggestions, just drop us a line

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